Generate Next Level Not Working

Symptoms

When you attempt to Generate Next Level using Process Navigator, you receive the following error in the User Actions Required panel:

The stencil cannot be accessed. An error occurred Generating Next Level for FILENAME. Generate Next Level will attempt to continue for the remaining pages.

Possible Causes

This error occurs as a result of the Document Stencil being loaded in your template. There is no stencil specified in the Visio template

Solution

Edit your template, and close down the document stencil as follows:
  1. Open the Template ([company name].vtx in Visio 2010 or [company name].vstm/.vstx in Visio 2013/2016) by right click on it in Windows Explorer and select Open
  2. In the left column, right mouse click on the Document Stencil bar and select Close.
  3. Save and close the template.
  4. Set the stencil and template to the correct location
Last Reviewed: 22/03/2019